Exchanges & Faulty Items

Last updated: 23.06.26

At BBBAP, every garment is made to order specifically for each customer. We kindly ask that you read this policy carefully before placing your order.

1. Made-to-Order Products

As each item is produced especially for you, we do not accept returns or offer refunds for:

  • Change of mind.

  • Ordering the incorrect size.

  • Ordering the incorrect colour.

  • Simply no longer wanting the item.

Please refer to our Size Guide before placing your order.

2. Exchanges

If you require a different size, please contact us as soon as possible after receiving your order.

Where possible, we may offer an exchange. Exchanges are considered on a case-by-case basis and are subject to the garment being returned in its original, unworn condition with all tags attached.

Customers are responsible for return postage unless the item is faulty or supplied in error.

3. Faulty or Incorrect Items

We take pride in the quality of our products. If your item arrives:

  • Faulty

  • Damaged during transit

  • Incorrect

  • Different from the item ordered

please contact us within 14 days of receiving your order.

To help us investigate, we may ask you to provide:

  • Your order number.

  • A description of the issue.

  • Clear photographs showing the fault or damage.

Once reviewed, we will arrange an appropriate resolution, which may include:

  • A replacement item.

  • An exchange.

  • A refund where required under UK consumer law.

4. Items That Cannot Be Exchanged

We cannot accept exchanges where:

  • The item has been worn.

  • The item has been washed.

  • The item has been altered.

  • The item has been damaged after delivery.

  • The original tags have been removed.

5. Colour & Print Variations

We make every effort to display our products accurately.

However, slight differences in colour may occur due to different screen settings, lighting conditions and device displays.

Minor variations in print placement or garment shade may also occur as part of the production process and are not considered faults.

6. Your Consumer Rights

Nothing within this policy affects your statutory rights under UK consumer law.

If an item is faulty, not as described or not of satisfactory quality, you remain entitled to the remedies available under applicable consumer legislation.

7. Contact Us

If you believe there is an issue with your order, please contact us through our Contact Us page. We will always do our best to resolve any problems quickly and fairly.

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